Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Beautiful location
Outstanding service
Pricey dining
Room amenities could be better
7.4/10
Very good
Rooms
6.4
Location
8.4
Service
8.0
Dining
7.4
Guest reviews
7.4/10
based on 8 reviews
8.3
8.3/10 based on 384 reviews
Benjamin
United States,
May
2024
6.0/10
Despite some issues with the rooms and ongoing renovations, the hotel has a perfect location within the City Palace offering stunning views. The service was a mix of excellent presentation skills and attentive staff but lacked an overall atmosphere. Dining was enjoyable in the courtyard by the pool. The facilities were limited but the location made up for it.
Rooms
5.0
The rooms had a bad smell and were not well-maintained due to ongoing renovation works.
Service
6.0
The staff presented excellent skills, but the service lacked a cohesive atmosphere.
Location
8.0
The hotel is part of the City Palace offering beautiful views and easy access to local attractions.
Dining
7.0
Dining in the courtyard by the pool was a nice experience.
Facilities
5.0
Facilities were limited.
Samuel
United Kingdom,
March
2024
8.0/10
The hotel offers traditional and lovely rooms, but some safety standards for maintenance work were lacking. The service was exemplary, especially from a courteous and professional manager. The location inside the palace complex is unbeatable for exploring Udaipur's old city, although some aspects were lacking. The dining experience is quite expensive but of good quality. The facilities are modern and well-maintained.
Rooms
7.0
The rooms were beautifully furnished and the lovely bathroom added to the traditional charm.
Service
9.0
The service provided, including from an old gentleman manager, was exceptional and went above and beyond expectations.
Location
8.0
The hotel's location inside the palace complex is unbeatable for exploring Udaipur's old city.
Dining
8.0
The dining, although quite expensive, offered a good selection and quality, with breakfast and views being highlights.
Facilities
8.0
The facilities were modern and well-maintained, ensuring a comfortable stay.
Chris
United States,
March
2024
7.0/10
I had a mixed experience at the hotel. The rooms, while traditional and lovely, felt a bit outdated and in need of refurbishment. However, the balcony offered stunning views of Pichola Lake, the Lake Palace, and the surrounding hills. The service was friendly and helpful, with a charming candle setup on our private terrace for dinner, although some understanding of property issues could be improved. The location inside the City Palace Complex was prime, but there were issues with certain amenities and services not working as expected. The dining experience was enjoyable, especially with the lovely courtyard setting by the pool. Overall, it was a stay with highs and lows.
Rooms
7.0
The rooms were traditional and lovely, but they could use some updating.
Service
8.0
The service was friendly and helpful, with nice touches like the candle setup on our terrace, despite some room for improvement in handling property issues.
Location
6.0
The hotel's location inside the City Palace Complex was prime with amazing views, but there were some issues with specific amenities and services.
Dining
7.0
Dining in the courtyard by the pool was a lovely experience, with ample buffet options, though some dishes could be improved.
Facilities
7.0
The facilities were decent, but there were some areas that needed attention.
Andy
United Kingdom,
November
2023
8.6/10
Staying at this hotel was an unforgettable experience. The rooms, especially room no 15, offered stunning views over the lake, making it worth every penny for the royal treatment received. The service, from connecting us with a doctor swiftly to the attentiveness of the managers and staff, was exceptional. The location is unbeatable, right next to the Palace and lake, providing easy access to key attractions. While the dining experience had some room for improvement, the overall experience was truly magical.
Rooms
8.0
The rooms are quite average but offer fantastic views over the lake. Room no 15 is a must for its perfect view.
Service
9.0
The staff is universally helpful and obliging, ensuring a seamless and pleasant stay.
Location
10.0
The location is just the best in the city, right next to the Palace and the lake, offering an amazing experience.
Dining
7.0
The dining experience, while having its highlights, could have been better for a hotel of this standard.
Facilities
9.0
The facilities provided added to the overall luxurious experience, making the stay truly special.
Kevin
United Kingdom,
September
2023
8.4/10
I was immediately transported to a magical era by the exceptional room decor featuring a huge chandelier and a central fountain, creating a lavish and royal ambiance. However, the lack of views from the room could be slightly disappointing.
Rooms
9.0
The room decor was exquisite, making me feel like royalty.
Service
9.0
The staff were excellent at anticipating our needs and providing smart service. I truly felt pampered.
Location
9.0
Being within the City Palace complex was a fantastic experience, offering a peaceful and convenient spot close to the old city clock tower area.
Dining
7.0
Dining in the courtyard by the pool was a delightful experience with a variety of options, although there were some shortcomings in the quality.
Facilities
8.0
The facilities were great, enhancing my overall stay with convenient amenities.
Josh
United Kingdom,
September
2023
8.0/10
The hotel is set in a beautiful and quiet location, overlooking the stunning Lake Pichola. The service was exceptional, connecting us with a doctor promptly when needed. The dining experience by the pool was amazing with a variety of delicious options. On the downside, the rooms were small and not as grand as expected, and some meat and fish dishes were limited in the menu.
Rooms
6.0
The rooms are outside the premises and offer a great view.
Service
9.0
The service throughout the hotel was wonderful, they promptly addressed any concerns once raised.
Location
10.0
The location is stunning, high on a ridge overlooking Lake Pichola, a welcome rest from the heat and sightseeing.
Dining
7.0
Dining out in the courtyard by the pool was an amazing experience with a lovely setting. However, the options were limited, with some meat and fish dishes.
Facilities
8.0
The facilities were convenient and well-maintained.
Sandra
United Kingdom,
August
2023
5.6/10
The hotel offers a unique location with glimpses of sunrise and mountain range sunsets, but the room condition is disappointing with peeling paint and worn curtains.
Rooms
5.0
The room was disgusting with a shoddy condition and dirty amenities.
Service
5.0
The service was not very cooperative, and they seemed unconcerned about our situation.
Location
7.0
The location within the City Palace premises is unbeatable if you get a lake view terrace room, but some areas need an upgrade.
Dining
8.0
The dining experience was superb with a variety of options though a bit expensive.
Facilities
Facilities need improvement to match the rest of the hotel.
Alan
United Kingdom,
June
2023
8.4/10
My stay at the hotel was a mix of positives and negatives. The rooms, though offering a great view, didn't quite live up to the high cost. They could have been better appointed with amenities. On the bright side, the service was outstanding, with staff who anticipated all our needs and provided an incredible experience. The location was beautiful and quiet, offering a welcome rest from the heat and the sightseeing, although some aspects seemed useless, possibly due to a festival. The dining experience was quite good with a variety of options, but on the pricey side. Overall, it's worth noting the excellent service and beautiful location, despite the room's shortcomings and some pricey dining choices.
Rooms
7.0
The rooms provided a great view but didn't quite live up to the cost. They could have been better appointed with amenities.
Service
10.0
The service was outstanding, with staff who anticipated all our needs and provided an incredible experience.
Location
9.0
The location was beautiful and quiet, offering a welcome rest from the heat and the sightseeing. Some aspects seemed useless, possibly due to a festival.
Dining
8.0
The dining experience was quite good with a variety of options, but on the pricey side.
Facilities
8.0
The facilities were overall good, though some aspects seemed useless, possibly due to a festival.
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